Return Policy

The return policy Lily et Sacha lasts 14 days after the date of receipt of the order.

Each customer has the opportunity to change his or her mind and return his or her order or part thereof within 14 days of receiving it. To make a return, please send us your request within the time specified via our e-mail. Lily et Sacha Please note that our return centre is based in Canada. Please note that our return centre is based in Canada. 

When your return will be received by Lily et Sachait will be examined and if it meets the above conditions, Lily et Sacha refund the product(s) within 14 days.

Exchanges are not accepted at this time.

Custom-made clothing cannot be refunded, as it is impossible for us to resell the item.

Please note that all shipping costs are the responsibility of the customer. It is therefore the responsibility of the purchaser to pay the shipping costs to return the product(s) to Canada, Lily et Sacha does not cover return costs.

It is recommended to opt for a follow-up shipment when the customer returns a product in order to be able to track its routing and to benefit from additional insurance from delivery services.