Shipping & Orders
Processing your order, manufacturing the products, and free delivery may take our team up to 7 to 20 business days. We do everything possible to deliver your order as quickly as we can without compromising product quality.
A note from the Lily & Sacha team: from February 5 through 19, some team members will be on annual leave, so delivery may take a little longer than usual. Thank you warmly for your patience and support.
You can track your order using this link: Order Tracking
If your order includes several items, they may ship separately depending on available inventory and shipping warehouses. Do not worry; the rest of your package will arrive shortly.
Cancellations & Returns
We understand that you want to receive your products as quickly as possible.
However, we cannot make changes once an order has been confirmed, which generally happens within seconds.
Please contact us promptly through our contact form if you need to cancel an order.
Because our preparation and shipping process moves quickly, we cannot guarantee that we can process the request before shipment.
Every customer may return an item to our return center in Canada; return shipping costs remain the buyer's responsibility. Please see our return policy for details.
If a product has a manufacturing defect, email a photo within 48 hours of delivery (in its original packaging when possible) to contact@lily-et-sacha.com with your order number. You must contact us within 48 hours of receiving an item with a manufacturing defect or nonconformity. After that period, the order is considered compliant.
Our garments include a size guide to help prevent sizing issues. Our team measures each item and adds the relevant information to its description, so the buyer is responsible for choosing the appropriate size. We understand that an item that is too small or too large can still be frustrating.
Please email our customer support team at contact@lily-et-sacha.com. We will do our best to help, which may include offering compensation when appropriate.
Other Questions
Yes.
The "HTTPS" in our store URL shows that the connection is secured using SSL/TLS protocols. HTTPS helps protect financial transactions and personal data from interception and identity theft.
In your browser, an SSL certificate is shown by a padlock and by the letter "s" added to "http" in the address bar.
No. Except in special cases, only one discount code may be used per order.
